bac99 Privacy Policy — Your Information Is Safe With Us
All personal information you provide on the bac99 platform is protected by SSL encryption. This policy clearly describes how we collect, use, and store your information.
Introduction and Scope
This privacy policy ("Policy") is issued by the organisation ("bac99", "we", "us") that operates the bac99 platform (https://bac99.cam). This policy applies to all users who visit the bac99 website or create an account, including those from Bangladesh.
By registering with bac99 or using our services, you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team to close your account.
We believe privacy is a fundamental right. That is why every transaction, piece of personal information, and account detail you share on bac99 is stored using the highest security technology. Our privacy policy is regularly reviewed and updated to keep pace with technological and legal changes.
What Types of Information We Collect
Personal Identity Information
Information you provide at the time of registration:
- Full name and date of birth
- Email address
- National ID or passport number (for verification)
- Residential address
- Profile photo (optional)
Financial and Transaction Information
Information related to deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Withdrawal requests and processing details
- Information related to bonuses and rewards
Technical Information
Information about your device and connection:
- IP address and device identifier
- Browser type and operating system
- Cookie and session information
- Login time, location (city/district level)
Gaming Behaviour Information
Information about your activity on the platform:
- Games played and betting history
- Preferred game categories
- Session duration
- Information related to responsible gaming limits
Methods of Data Collection
bac99 collects information through various methods. The main methods are described below:
Direct Provision
When you create an account on bac99, fill in a registration form, or contact our support team, you provide information directly. This information is essential for us to deliver our services.
Automatically Collected Information
When you visit our website, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes IP address, browsing history, and page views. This information is primarily used to improve the functionality of the site.
Information Received from Third Parties
As part of the identity verification process (KYC — Know Your Customer), we may receive a limited amount of verification information from authorised third parties. This process helps prevent financial crime and fraud.
How We Use Your Information
bac99 uses your information only for specific and lawful purposes. Each purpose is described in detail below:
a. Account management and service delivery: We use your information to create, verify, maintain, and secure your account. This information is also necessary to process deposits and withdrawals, award bonuses, and provide VIP benefits.
b. Security and fraud prevention: Information is analysed to maintain the security of our platform, detect suspicious activity, and prevent unauthorised access. This process is important for preventing money laundering and other financial crimes.
c. Responsible gaming support: By monitoring players' gaming habits, we keep responsible gaming tools active. If an unusual gaming pattern is detected, we may offer assistance to the user.
d. Service quality improvement: By analysing the user experience, we continuously improve our platform, game selection, and support services.
e. Communication and notifications: We use your email to keep you informed about relevant offers, promotions, transaction confirmations, and platform updates. You can contact us at any time to stop receiving marketing messages.
Sharing and Disclosure of Information
bac99 never sells your personal information. However, information may be shared in a limited way under specific circumstances:
Third-Party Service Providers
We work with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical support. These partners receive only the information necessary to provide the specific service, and they are required to comply with our strict privacy standards.
Legal Obligations
If disclosure of information is required under a court order, a lawful request from a law enforcement agency, or applicable law, we are obliged to comply. Such disclosures are always kept to the minimum information necessary.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will provide prior notice, and the new entity will also be required to maintain the same privacy standards.
With Your Consent
Beyond the cases above, we will not disclose your information to any third party without your explicit consent.
Cookies and Tracking Technologies
The bac99 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential cookies: These cookies are necessary for the core functionality of the website. This includes maintaining login sessions, ensuring security, and remembering your preferences. These cookies cannot be disabled because they are essential for delivering the service.
Functional cookies: These cookies remember your preferences and settings, such as language selection and display preferences. They make your experience more convenient.
Analytics cookies: These cookies are used to collect information about how the website is used. They help us understand which pages are visited most and where users encounter difficulties.
You can manage cookies from your browser settings. However, disabling certain cookies may limit some functionality of the site.
Data Security Measures
bac99 takes the highest technical and organisational steps to protect your information. The key components of our security infrastructure are described below:
SSL Encryption
Our website uses SSL (Secure Socket Layer) encryption technology. This ensures that all information transmitted between your browser and our server is fully encrypted and cannot be read by any third party.
Data Storage Security
Your information is stored in secure data centres. Passwords are never stored in plain text — they are encrypted using advanced hashing algorithms.
Access Controls
Only authorised staff can access your information, and only in specific circumstances. All access is logged and regularly audited.
Security Incident Notification
In the event of a data breach, we will notify affected users as quickly as possible and take the necessary steps.
Data Retention Period
bac99 retains your information only for as long as necessary. The main retention guidelines are given below:
- Active account information: Retained for the entire period the account remains active.
- Financial transaction records: Retained for the period required by financial audit and legal requirements.
- Identity verification documents: Retained for the period specified after verification in accordance with KYC process rules.
- Closed account information: Retained for a defined period after account closure to meet legal obligations.
- Marketing preferences: Deleted immediately upon cancellation of your subscription.
Once the retention period ends or the information is no longer needed, it is securely deleted or anonymised.
Your Rights Regarding Your Information
Every registered user on bac99 enjoys the following rights:
Right of Access
You can find out at any time what information we hold about you. Upon request through support, we will provide you with a copy of your information.
Right to Rectification
If any of your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via the support team.
Right to Erasure
In certain circumstances you can request that your information be deleted. However, complete deletion may not be possible if there are legal obligations, ongoing disputes, or incomplete transactions.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. Your objection request will be acted upon within a reasonable time.
Right to Withdraw Consent
You can withdraw your consent to any data processing carried out on the basis of your consent at any time. Processing that took place before the withdrawal becomes effective will remain lawful.
To exercise any of the rights above, visit our FAQ page or contact us at [email protected]. We will endeavour to respond within 30 working days.
Protection of Minors' Information
bac99 is an adults-only platform. Our services are intended solely for persons aged 21 and over. We do not knowingly collect information from anyone under the age of 21.
Age verification measures are in place during the registration process. If we become aware that information has been collected from a minor, that account will be closed immediately and all information will be deleted.
If a parent or guardian believes their child has registered on our site, please contact us at [email protected].
Policy Changes and Updates
We may review and update this privacy policy from time to time. Changes will be published on this page and the "Last updated" date will be revised.
For significant changes, we will send a notification to your registered email address or display a clear notice on the website. Continuing to use our services after a change means you are agreeing to the updated policy.
We encourage you to visit this page regularly so that you remain informed about the latest privacy policy.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our support team is always here for you.
Live Chat: 24/7 live chat support in Bengali — the fastest way to get immediate assistance.
Email: [email protected] — for privacy-related requests, please write to us in detail by email.
Response time: 24-48 hours for general requests (BST); priority handling for urgent security matters.